I couldn't be happier with this lead or the service I received from TuffStuff. As a full time dog walker the soft material is a blessing! The lead is strong and sturdy and embroidery looks great. I find the price very reasonable compared to what I've paid in the past for leads - especially considering it can be personalised. The service has been fantastic - and even with personalisation the lead arrived with me in a couple of days. I will definitely order from TuffStuff again and highly recommend them.